We keep things calm, clear, and fair. If something isn’t right, we’ll guide you through a simple process with precise next steps.

In Brief 

• Return window: 14 days from delivery for eligible items in original condition.

• Exchanges: Welcome—processed as a return + new order or as store credit.

• Made‑to‑order & custom sizes: Final sale unless damaged or defective.

• Damage/defect claims: Report within 48 hours of delivery with photos.

• Refunds: Issued to the original payment method after inspection (typically 3–10 business days).

• Shipping fees: Non‑refundable (unless we made an error).

Need help choosing to avoid returns? See our Size & Framing Guide and Care & Hanging Guide.

What’s Eligible

• Unused, undamaged items in original packaging and ready‑to‑hang condition.

• Standard sizes and finishes.

Not Eligible

• Custom sizes, special finishes, and commissioned pieces (except if damaged/defective).

• Final‑sale items or discounted clearance.

• Items returned beyond the 14‑day window.

• Items not in their original condition (scratches, wear, missing components, or improper repackaging).

How to Start a Return or Exchange

1. Email support@tarafdecoration.com with your order number and reason for return/exchange.

2. We’ll reply with authorization and packing instructions

3. Pack securely using original materials (include corner protectors and foam).

4. Ship within 7 days of authorization and share the tracking number.

For damage/defects, include 3–5 photos (outer box, inner packaging, corners/edges, the issue itself). Keep all packaging until we confirm next steps.

Damaged or Defective Items

If your artwork arrives damaged or with a manufacturing defect, we will repair or replace it at no cost. Please notify us within 48 hours of delivery with photos so we can file a carrier claim and prioritize your replacement.

Exchanges

Want a different size or style? We’re happy to help with recommendations. Exchanges are processed as:

• A return for refund and a new purchase, or

• A store credit you can use right away.

Refunds

• Refunds are issued to the original payment method once the return is received and inspected.

• Processing times vary by bank/provider (typically 3–10 business days after we issue the refund).

• Original shipping fees are not refundable unless we made an error.

• If the item is not received in resalable condition due to improper packing, additional fees may apply.

Tips for a Smooth Return

• Keep packaging until you’re sure you’ll keep the piece.

• Dry run the size with painter’s tape before ordering a swap.

• Ask us first: We can suggest sizing and placement to help you get it right the first time.

Contact

Support: support@tarafdecoration.com
Hours: Sun–Thu · 09:00–18:00

We aim for clear answers, precise timelines, and a result that feels right for your space.

Taraf Decoration. Signature of Your Space.